Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at terrance.hickey@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at terrance.hickey@gmail.com and send your item to: International Parts Supply Inc, 6815 Elm Ave, Loves Park IL 61107, United States.
Shipping
To return your product, you should mail your product to: International Parts Supply Inc, 6815 Elm Ave, Loves Park IL 61107, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
DISCLAIMER
The product is used surplus. International Parts Supply Inc. is not an authorized surplus dealer or affiliate for the manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. Because International Parts Supply Inc. is not an authorized distributor of this product, the original manufacturer's warranty does not apply. While many Allen-Bradley PLC products will have firmware already installed, International Parts Supply Inc. makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level you need. We also make no representations as to your ability or right to download or otherwise obtain firmware, or to install it. We will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement related to obtaining or installing firmware. All trademarks, brand names, and brands mentioned are the property of their respective owners.